Quotes of the day – on selecting and retaining the right employees:

If you’re losing employees, you’re losing customers.

On average, American companies lose half of their employees every four years, and half of their customers in five years.

This suggests that employee attrition may have a significant impact on customer loyalty.

While every loyalty leader’s strategy is unique, [...]

Popularity: 36% [?]

According to the recent Accenture High Performance Workforce Study, corporate executives surveyed say there is a problem with skills in the workforce. Critical functions are reported as not performing as strongly as they should:

Only 14% of respondents described the overall skill level of their organizations’ entire workforce as industry leading.
Just 20% of respondents said the [...]

Popularity: 74% [?]