Quotes of the day – on selecting and retaining the right employees:

If you’re losing employees, you’re losing customers.

On average, American companies lose half of their employees every four years, and half of their customers in five years.

This suggests that employee attrition may have a significant impact on customer loyalty.

While every loyalty leader’s strategy is unique, [...]

Popularity: 36% [?]

Approximately 32% of a worker’s desire to stay or go is the result of feeling or not feeling trust towards their boss. An employee’s longevity with a company directly correlates with how much they trust their immediate manager or boss. The extent to which an employee trusts their direct boss directly relates to their [...]

Popularity: 72% [?]