Quotes of the day – on selecting and retaining the right employees:

If you’re losing employees, you’re losing customers.

On average, American companies lose half of their employees every four years, and half of their customers in five years.

This suggests that employee attrition may have a significant impact on customer loyalty.

While every loyalty leader’s strategy is unique, [...]

Popularity: 35% [?]

Management Issues has reported that a study by recruitment firm ExecuNet found job satisfaction levels among America’s top managers were “dangerously low.”

The poll of 2,149 executives, all with an average salary of $221,000, found that nearly half – 48 per cent – were either not satisfied or “somewhat unsatisfied” with their current job.

More than half [...]

Popularity: 58% [?]

A preliminary report issued by the Conference Board has found that non-profits – whose growth is currently outpacing the rest of the economy – will likely be hit hard by the talent shortage just when it needs talent the most.

The demographic of the retiring baby-boomers affects almost all sectors, but executive-level and leadership skill [...]

Popularity: 61% [?]

The effects of cuts in the permanent workforce are starting to show.

The Bureau of Labor Statistics report on Continent and Alternative Employment Arrangements has documented that in 2005 more than 10 million workers – about 7.4 of the employed – were independent contractors (an increase from 6.4 in 2001). An increasing number of workers are [...]

Popularity: 37% [?]